Embroidery FAQs

Personalization is available on the organic cotton stretch twill, medium wash denim and light wash denim caps in CHORD's Personalization collection. Each one is embroidered with your initials, in the font and thread color you choose when you order.

Good things take a little extra time. Please allow an additional 5–7 business days for embroidery. Personalized orders are expected to ship within 7–10 business days of the order being placed.

Please enter your initials in the following order: First, Middle, Last. For example, Jane Marie Smith would enter JMS. Please double-check your initials before placing your order, as personalized orders cannot be modified once submitted.

Once your order is placed, your personalization details cannot be modified. Please double-check your initials, font, thread color, and all other selections before completing your purchase.

By confirming your order, you acknowledge that all personalization details have been reviewed and are correct.

Because each embroidered cap is made just for you, all personalized purchases are final sale and cannot be returned or exchanged.

Our personalization preview is intended to give you an idea of your finished design. Due to the nature of embroidery, slight variations in stitching, placement, and appearance may occur, making each personalized cap uniquely yours.

Please note that colors and sizing may also appear slightly different depending on your device and screen settings.

At this time, embroidery is available exclusively on eligible caps purchased with personalization. We are unable to accept previously purchased caps for embroidery.

We encourage you to review all personalization details carefully before placing your order. Once confirmed, personalized orders cannot be changed, canceled, returned, or exchanged due to customer-entered errors.